Habits run our lives. By one count, 45% of what we do on a daily basis is a result of our established habits. This can either be great news, or a daunting challenge. If we take the time to establish healthy, productive and goal-oriented habits, after some time, they work for us. But if we.. read more →

28 Dec 2016
December 28, 2016

How will your practice succeed in 2017?

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It’s that time of year when, in between family meals, good books, work, travel and holiday celebrations, we naturally begin to set our minds on the year ahead. Having a New Year’s Resolution is well-intentioned, though I’m sure we could all name someone (perhaps even ourselves) who has failed to see their resolution through to.. read more →

13 Dec 2016
December 13, 2016

Hiring? Here’s how to get it right

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No matter which position you may be hiring for, getting it wrong — and having to replace a relatively new hire — is a costly endeavour. The Center for American Progress estimates that by the time you add up the direct costs of turnover (severance pay, overtime for other employees, advertising a position, training costs) and.. read more →

06 Dec 2016
December 6, 2016

‘Tis the season for giving back

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It’s never a bad time to think about giving back, but the holidays always provide a good reminder, and a great opportunity, for doing so. Whether as an individual, as an employer, as a practice, there are countless opportunities available for anyone to make a difference. In one way, optometrists are always giving back by.. read more →

I’ve written before about how crucial employee engagement is to any business, any optometry practice. In order to leverage the morale, motivation and enthusiasm of your staff, you need to be able to measure engagement. As the saying goes, ‘what gets measured, gets done.’ In order to engage your employees, you need to be able.. read more →

I had the chance to connect with an engaged and dedicated group of optometry staff at the Nova Scotia Association of Optometrists’ 2016 AGM. My presentation, ‘Seeing the BIG Picture’, covered how staff can take control of their roles, and contribute more value to their clinics. Employee empowerment is a win-win: employees get to learn,.. read more →

On November 18, I spoke to ODs at the 2016 AGM of the Nova Scotia Association of Optometrists about effective recalling systems. The presentation, sponsored by Hoya Vision Care, looked at the financial reasons for recalling, the advantages and disadvantages of different recalling methods, and how to go about ensuring your practice recalls effectively. Check.. read more →

06 Nov 2016
November 6, 2016

Contact lenses for children?

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Studies show that around 80% of what children learn in school is presented to them visually. That makes identifying any eye health challenges early is crucial not only to a child’s health and wellbeing, but to their education, mental health and happiness. Glasses are often a first choice for parents. When our family found out.. read more →

Like any other business, practices get busy. It’s hard to believe we’re already into October. Summer holidays seem long behind us, school’s been in session for weeks, and patients are getting back to routines. At work, you may be thinking about your end-of-year recalling or eyewear sales targets, and what you need to accomplish over.. read more →

Having respectful, attentive and cheerful service on a flight – whether it’s long or short – can make all the difference in the world. Good moods create good moods. A great experience on a flight is driven by a carrier’s front-line staff. Flight attendants who go above-and-beyond for their company’s customers are, one by one,.. read more →